Privacy Policy

1. Introduction

Welcome to AGOID INTERIOR ("we," "our," or "us"). We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website agoidinterior.com, use our mobile application, or engage with our interior design services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

A. Information You Provide to Us

• Contact & Proposal Forms: When you request a quote or contact us, we collect your name, email address, phone number, and any message you send us.
• Account Registration (Firebase): When you create an account, we collect your name, email address, and password. If you sign up using Google or Facebook, we receive your name and email from those services.
• Cost Calculator & Project Details: We collect project type, design category, and area size to provide you with cost estimates. If you are logged in, this information may be saved to your dashboard.
• Live Chat (Tawk.to): When you use our chat feature, we may collect your name, email, and the content of your chat conversations for customer support purposes.

B. Information We Collect Automatically

• Log and Usage Data: Our servers automatically collect standard information like your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our site.
• Cookies and Web Beacons: We use cookies to enhance your experience. These are small files stored on your computer that help us understand your preferences and optimize our site. You can control cookie settings in your browser.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account.
• Provide our interior design services and deliver personalized quotes.
• Respond to your inquiries and provide customer support.
• Email you regarding your account, projects, or our services.
• Analyze website usage to improve our website and service offerings.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with legal and regulatory requirements.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, we may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These include:

• Google Firebase: For user authentication and database services to manage your account and saved projects.
• Formspree: To process submissions from our contact forms securely.
• Tawk.to: To provide live chat support functionality on our website.
• Google Analytics: To understand website traffic and user behavior to improve our services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Cookies & Tracking Technologies

We use cookies to help customize the site and improve your experience. When you access the site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Rights & Choices

You have certain rights regarding the personal information we hold about you. These may include the right to:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data from our systems.
• Opt-Out: You may opt-out of future email communications by following the unsubscribe links in our emails.

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact our Data Protection Officer at:

AGOID INTERIOR
Attn: Data Protection Officer
123 Park Street, Kolkata, WB, India
Email: privacy@agoidinterior.com
Phone: +91 98765 43210